Texiva USA

Legal

Refund & Return Policy

REFUND & RETURN POLICY

DATE OF LAST UPDATE: FEBRUARY 01, 2021

Returns

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on www.texivausa.com in accordance with the terms below:

A return authorization must be requested within 30 days of your date of delivery. You must contact us at texivausa@gmail.com to request and receive an RMA.

The return authorization number must be included along with your returned product.

Once an RMA is received please return the item and email us with the RMA and the tracking# so we can track your return.

You must return the Product at your cost to the address provided to receive a refund within 30 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Texiva USA.

If you return Product(s) to Texiva USA (a) without a return authorization from Texiva USA or (b) without all parts and accessories originally included with your purchase, Texiva USA retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, Texiva USA retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable
-Book with obvious signs of use
-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If a refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account and contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at texivausa@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at texivausa.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and he /she must inquire about the return.

Still have questions about your return? Contact customer service at texivausa@gmail.com.

Texiva USA

RE: Customer Support

11201 Richmond Avenue #A106

Houston, TX 77082

REFUND & RETURN POLICY

Returns

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on www.texivausa.com in accordance with the terms below:

A return authorization must be requested within 30 days of your date of delivery. You must contact us at texivausa@gmail.com to request and receive an RMA.

The return authorization number must be included along with your returned product.

Once an RMA is received please return the item and email us with the RMA and the tracking# so we can track your return.

You must return the Product at your cost to the address provided to receive a refund within 30 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Texiva USA.

If the product is inspected and determined to be in good physical condition, Texiva USA retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable

-Book with obvious signs of use

-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error

-Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If a refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account and contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at texivausa@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and he /she must inquire about the return.

Still have questions about your return? Contact customer service at texivausa@gmail.com.

Texiva USA

RE: Customer Support

11201 Richmond Avenue #A106

Houston, TX 77082